Quick Summary
- 1We collect basic contact details when you submit forms, plus standard analytics data.
- 2We use Google Analytics 4 and Vercel Analytics to understand how visitors use our site.
- 3We never sell your data. We only share with essential service providers.
- 4You can access, correct, or delete your data at any time by contacting us.
1. Who We Are
This website (matterx.com.au) is operated by DataChef (ABN 98 121 229 168). MatterX is a product of DataChef.
Registered Address
37 Vaggelas Cres, Biggera Waters QLD 4216
Privacy Enquiries
support@datachef.zendesk.comIn this policy, “we”, “us”, and “our” refer to DataChef. “You” refers to any person who accesses or uses this website.
2. What This Policy Covers
This policy explains how we collect, use, store, and disclose personal information through this website (matterx.com.au). It applies to website visitors, people who submit enquiry or demo request forms, and newsletter subscribers.
Important Note
This policy does NOT cover the MatterX software platform itself. If you are a MatterX customer, the collection and handling of data within the MatterX platform is governed by your licensing agreement and the separate MatterX Product Privacy Statement provided during onboarding.
We comply with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the New Zealand Privacy Act 2020.
3. Personal Information We Collect
We collect the following personal information through this website:
Information You Provide
When you submit a demo request, contact form, or newsletter signup:
- Full name
- Email address
- Company or firm name
- Job title
- Team size
- Phone number (if provided)
- Message content
Automatic Collection
When you visit our website, we automatically collect:
- IP address (anonymised)
- Browser type and version
- Operating system
- Pages visited and time on page
- Referring website
- Device type
- Approximate location (city-level)
This information is collected through two analytics services:
Google Analytics 4
Measurement ID: G-KJC14WPRX7. IP addresses are anonymised by default. Data is processed on Google's servers (including the United States).Google's Privacy Policy
Vercel Analytics
Collects Web Vitals performance data and basic page view information.Vercel's Privacy Policy
4. How We Use Your Information
We use the personal information collected through this website for:
- Responding to your demo requests, enquiries, or support questions
- Sending information about MatterX products (only with your consent)
- Improving website content, design, and performance
- Monitoring website security and preventing misuse
- Complying with legal obligations
We will not use your personal information for a purpose other than the purpose for which it was collected, unless you consent or an exception under the Privacy Act applies.
7. Data Retention
Form submissions retained, then deleted
Analytics data in GA4 (default)
Newsletter subscriptions
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This website is served over HTTPS, and form submissions are transmitted using encrypted connections.
No method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
9. Your Rights
Under the Australian Privacy Principles, you have the right to:
Access
Request access to the personal information we hold about you
Correct
Correct any inaccurate, out-of-date, or incomplete information
Delete
Request deletion of your personal information (subject to legal obligations)
Withdraw
Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at support@datachef.zendesk.com
If you are a New Zealand resident, you have equivalent rights under the New Zealand Privacy Act 2020.
10. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at support@datachef.zendesk.com. We will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
- Web:www.oaic.gov.au
- Phone:1300 363 992
- Post:GPO Box 5218, Sydney NSW 2001
For New Zealand residents, complaints may be directed to the Office of the Privacy Commissioner: www.privacy.org.nz
11. Children's Privacy
This website is not directed at children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
12. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.
13. Contact
For any privacy-related questions or requests:
DataChef
MatterX is a product of DataChef
Last updated: 1 April 2026