MatterX is built upon trusted Microsoft platforms and products. We extend Microsoft Dynamics 365 with specialised legal solutions, enhancing the capabilities of Microsoft’s tools to meet the specific needs of legal professionals. Our solutions are fully integrated with Microsoft’s ecosystem, providing a seamless and powerful experience.
Yes, MatterX is a Microsoft Independent Software Vendor (ISV). This means we develop our solutions on Microsoft platforms and work closely with Microsoft to deliver robust, industry-focused tools. Microsoft serves its customers through a vast partner network, and ISVs like MatterX apply deep domain knowledge to create solutions tailored for specific industries, such as the legal sector.
Support for MatterX is structured across three levels:Microsoft - maintains the underlying base platforms, ensuring the availability, security, redundancy, and compliance of the core products.MatterX - provides support for the specialised legal extensions and customisations built on top of these platforms, ensuring that our tailored solutions meet industry-specific needs.MatterX Partners (who are also Microsoft Partners) - deliver personalised, customer-facing support. They offer first-level support and daily assistance, helping with the implementation, training, and ongoing operational support for MatterX solutions. MatterX handles core product support, but your local MatterX Partner is your go-to for immediate help and customised services.
MatterX solutions are hosted on Microsoft Azure, leveraging its global network of data centres. This ensures high availability, scalability, and compliance with regional data regulations.
MatterX solutions are available in multiple Azure regions worldwide, allowing you to deploy your services closer to your operations to reduce latency and ensure compliance with local data sovereignty laws. Specific regions can be selected based on your organisational needs. Please contact us if you have specific questions about regional availability.
The MatterX platform benefits from Microsoft Azure’s enterprise-grade infrastructure, which includes built-in redundancy, automatic failover, and a 99.9% uptime guarantee. This ensures that our solutions are reliable and always accessible.
MatterX leverages Microsoft Azure’s global infrastructure, which provides high scalability and performance. Our solutions are designed to efficiently manage large volumes of data and transactions, ensuring smooth operation even as your legal practice grows. Azure’s elastic scaling capabilities allow us to dynamically adjust resources to meet demand, ensuring consistent performance.
Yes, MatterX solutions are built on Microsoft Dynamics 365, which is engineered to handle high user concurrency and transaction volumes. This makes it suitable for large legal firms with extensive operational needs, ensuring reliable performance without compromising on speed or efficiency.
MatterX solutions are built on Microsoft Azure, which provides industry-leading security features, including data encryption, access controls, and compliance with global standards such as GDPR, ISO 27001, and SOC 2. Additionally, MatterX applies best practices to secure our customisations and ensure that client data remains protected.
Microsoft Azure provides advanced security measures such as multi-factor authentication, role-based access control, and continuous monitoring to protect against unauthorised access and data breaches. MatterX also follows strict security protocols in our application development and deployment processes to further safeguard your data.
While Microsoft Azure and Dynamics 365 offer robust backup and restore capabilities— such as a 30-day point-in-time restore and geo-redundancy — ultimately, maintaining backups is the responsibility of the customer and their managed service and support providers. Microsoft provides the tools and infrastructure to support backup and disaster recovery, but we recommend working with your MatterX Partner to ensure your backup strategies meet your specific needs and compliance requirements.
Microsoft Azure’s global infrastructure provides geo-redundant data storage and automatic failover capabilities, ensuring that your data remains safe and accessible even in the event of a disaster. MatterX solutions are designed to leverage these features, ensuring business continuity with minimal disruption. Additional backup solutions can also be implemented through your managed service and support provider.
Yes, MatterX solutions are designed to comply with legal industry standards, including data protection regulations like GDPR and legal accounting requirements. We work closely with our clients to ensure that our solutions meet the specific compliance needs of their jurisdictions.
MatterX leverages Microsoft’s strong data privacy framework, which includes compliance with global standards such as GDPR and CCPA. All data handled by MatterX solutions is processed in accordance with these regulations, ensuring that your clients’ privacy is protected at all times.
MatterX solutions follow Microsoft’s update schedule, with two major updates typically released annually, along with minor updates and hotfixes as needed. These updates are designed to be unobtrusive, requiring minimal to no user intervention, and are scheduled to minimise any potential disruption to your operations.
Updates to MatterX solutions may include new features, performance improvements, security enhancements, and bug fixes. Major updates align with Microsoft’s roadmap for Dynamics 365, ensuring that your MatterX solutions remain current and fully integrated with the latest Microsoft technologies. Minor updates and hotfixes are applied as needed to address any immediate concerns or improvements.
.png)
